Specific information from customers and users may in some instances be necessary to disclose this information.
This privacy policy describes the circumstances under which we may disclose information, and how we protect your
privacy.
Collection of information
Contact Address
Phone Numbers
Account Payment Details; Include Credit Card, Bank Account, or Direct Debit Details
New Product Information
Competitive Information
We will retain transmission details and in some instances, copies of the material you are sending. This information
remains confidential to cBox Pty Ltd and as a condition of employment, all employees accept to maintain all
information as confidential.
Use of Information
We use this information to create billing accounts, update our customer database or improve our marketing and service.
We will use your email or postal address, phone or facsimile numbers to contact you regarding administration, new
services, upgrades or information relevant to your messaging campaigns.
Disclosure of Information
cBox Pty Ltd will not sell or otherwise disclose your identifiable information to any third party. However, there are
some legal circumstances where cBox may be required to disclose information. cBox use third party suppliers and
vendors in the delivery of services. We restrict the transfer of any customer information to a minimum and prohibit
the sale or misuse of any client information through our contractual terms with these suppliers.
cBox Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept
strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to
identify your orders, provide you with our monthly newsletter (if applicable) and to personalize your service with us;
that's all. If you have any questions regarding our privacy policy, please contact our customer support centre at
info@cbox.com.au
Payment Policy
Please click on the link below to download a copy of our Internet Merchant Policies and Procedures.
When purchasing from cBox Pty Ltd your financial details are passed through our secure server using the latest
256-bit SSL (secure sockets layer) encryption technology.
Pricing Policy
cBox Pty Ltd pricing of facsimile (Broadcast and Mail Merge), data leasing, Interactive Voice response, Interactive
Video Voice Response is carefully monitored by our staff to provide our customers with the latest, competitive prices.
All of our prices are in Australian dollars (AUD) and exclude GST (Goods and services tax). Product prices are
subject to change from time to time due to an increase that we receive from our suppliers. All clients will be
given thirty days notice of any pricing increase.
Refund Policy
In the event the Customer, in good faith, disputes cBox Pty Ltd's charges, the Customer shall pay all invoiced
charges and submit detailed documentation clearly describing the requested credit. cBox will evaluate, in good
faith, the submitted request for credit to determine the credit amount to be made. cBox approved adjustments
will be credited against the following month's invoice. Any request for a billing adjustment must be made in
writing within forty-five (45) days from the date of the disputed invoiced charge.
"At cBox, if we can't find you a messaging or direct marketing solution through our service offerings,
we will find someone for you who can, so please call us with any request".
